COMMUNICATIONS CENTRE

Over 20 years, we built up and operated the communications centre for the car manufacturer ŠKODA, which was there to provide answers for customers from all over the world.

 

22 000

Questions by email annually
info@skoda-auto.cz

17 000

Incoming calls annually
800 600 000

15 000

Outgoing calls annually

6 000

Chat questions annually
www.skoda-info.cz

WHAT QUESTIONS
ARE WE ASKED??

Our multichannel communications centre answers sales and service questions from customers around the world. In addition to typical questions, we also provide information on ŠKODA AUTO’s currently running marketing campaigns.

  • NEW VEHICLE SALES
  • USED VEHICLE SALES
  • AFTER SALES SERVICES
  • ŠKODA E-SHOP
  • PRINT CATALOGUE ORDERS
  • NEWSLETTER ORDERS
  • ARRANGING TEST DRIVES (CA 5,000 ANNUALLY)

FACILITIES

TEAM OF TECHNICAL EDITORS

Communications centre operators have available a team of technical editors with complete knowledge of ŠKODA products who are able to answer any technical and other questions from customers.

CONNECTION TO ŠKODA’S CRM SYSTEM

The communications centre is also connected to ŠKODA’s CRM systems. This enables operators, for example, to plan a test drive for an interested party at a selected ŠKODA authorised partner.